What is the DoorDash Catalog Manager?
The DoorDash Catalog Manager is the place where you can see which items are in your catalog, tied to your brand, ready for ads, and enabled for purchase by consumers in the DoorDash marketplace. Catalog Manager also allows you to audit the photos and description of each item and see when it was last updated, and to know which items are included in your business reporting. Products included in your catalog are also linked to corresponding items on any Retailer’s catalogs so that your items and content updates can be shown to consumers at most retailers.
Before you launch your first campaign, review your products in Catalog Manager and confirm that your product content and attributes are up to date. Doing so will ensure that DoorDash can accurately display the full range of your items available across the marketplace during the campaign.
How do I access Catalog Manager?
To access Catalog Manager, log into Ads Manager and then click on the new “Catalog” tab on the left.
If you want to audit specific products, you can search by name, UPC, or GTIN. You can also filter by brand.
To see additional details about an item, click on it. You can view secondary images, brand, UPC, GTIN, size, description, and the date when that item’s content was updated.
To export the data, click the “Download” button on the right. Switch to the “Downloads” tab towards the top of the page to download your export. If you have filtered for specific products, the download will include only those items.
How do I update my Catalog?
To add items or make changes to item content such as photos or a title, follow the instructions for the syndicator you’re using (below). Or, notify your DoorDash account executive who will send you a flat file template to fill out with updates.
We recommend that you work with a syndicator so we can reference them as the source of truth for all catalog updates. A syndicator can ensure that all your products’ attributes (images, size, etc.) are consistent across platforms and also minimize human error when pushing product updates. If you prefer not to use a syndicator, we’re also able to support flat file uploads—but you’ll need to proactively alert us to push updates.
We currently work with the syndicators Salsify, Syndigo, 1WorldSync, and SKUVantage. We recommend using Salsify or Syndigo to ensure the quickest content updates, because we automatically check for updates from your brand weekly. For other syndicators or if you use a flat file, you’ll need to proactively alert DoorDash of a content update.
Whether you’re using a syndicator or sending a flat file, always double check that the catalog data you send is complete and matches what you have on your own website.
After we’ve received new item content from syndicators or via a flat file, the following will happen.
DoorDash Review: DoorDash reviews all items to confirm they are in compliance with our guidelines. If needed, some content changes —such as updating the item name structure or removing select special characters —may be implemented. Note: We do not alter product images.
Connection to Retailer Catalogs: All new items added to the DoorDash catalog are connected to/linked with retailer catalogs. If we can't find the product in any retailer catalog, your items will not be eligible for ads and promos. Although we encourage retailers to share their full inventory with us, some partners may only share a subset.
Eligible for Ads and Promos: Once the new item is properly linked, it’s ready for the DoorDash Marketplace and eligible for ads and promos.
If you’re managing your DoorDash Catalog through a syndicator and don’t see a catalog update reflected on DoorDash after the expected SLA for your syndicator, first contact your syndicator or check with your internal Catalog team before reaching out to DoorDash.
How do I upload my items to a syndicator?
Here’s how to get your product items to your selected syndicator.
If you use Salsify:
Push new items and updates from Salsify to DoorDash Direct Connection (recommended) or Open Catalog.
SLA: DoorDash automatically pulls your content updates every 5 business days.
If you use Syndigo:
Push new items and updates from Syndigo.
SLA: DoorDash automatically pulls your content updates every 5 business days.
If you want a faster update, tell us. We’ll conduct an ad hoc pull.
If you use other syndicators:
Tell your DoorDash account executive that you’ve pushed new items or content updates.
Share a list of the UPCs/GTINs impacted, along with the name of the syndicator you use.
We will pull the update within 5 business days of being notified.
If you use a flat file:
For updates to existing items: Share a flat file with your DoorDash Account Executive with item names, UPCs, GTINs, images, and any other fields affected by the updates.
For new items: Fill out the catalog build template and send it to your DoorDash account executive.
We will apply the changes within 5 business days of receiving the flat file.
How to Manage Innovation Items
To ensure Innovation Items are not on the DoorDash Marketplace until they have launched in store, connect with your DoorDash account executive. Tell them that you will be sharing content for innovation items that should not be launched until a particular future date.
Include a list of GTINs/UPCs along with the expected launch date for each. After notifying your account executive, follow the usual instructions for adding items to the Catalog.
Open Catalog vs. DoorDash Direct Connection in Salsify
Open Catalog is a standardized product content library. Any brand can publish information to it for free, and any retailer can also pull information from it.
DoorDash Direct Connection allows you to upload content that’s accessible only by DoorDash and not by any other retailer.
You must subscribe to DoorDash Direct Connection to publish content updates to the feed. Direct Connection has more mandatory content values than Open Catalog so that DoorDash can ensure high-quality SKUs in the DoorDash catalog.
If you have items only in Open Catalog, we’ll pull items and updates from there only. If you have items in DoorDash Direct Connection, updates from Direct Connection will override updates from Open Catalog.
To learn more about sending product data directly to DoorDash visit www.salsify.com/resources/doordash-salsify-partnership
You can find answers to other common catalog questions in the Help & FAQ module in the upper-right corner of Ads Manager. If you still have questions or requests, please contact your DoorDash Account Executive or [email protected].
